WHY YOU SHOULD OUTSOURCE TO US.
Serendipity2 has a wealth of experience managing incidence payment programs of behalf of brands particularly within the Franchise model. We provide an end-to-end solution for brands and retailers looking to outsource to an experienced and effective partner. We recognise that each clients’ requirements will be different based on their commercial agreement with franchisees and their internal resource levels. We provide a bespoke service tailored to your business needs covering incidence or rebate payments and local marketing fund programs.
WHAT ARE THE KEY BENEFITS?
- Improve franchisee engagement with key brands to enhance brand loyalty.
- Deliver a more efficient and professional service through a regular and proven process.
- Outsource admin heavy procedures which are critical and time heavy for internal resource.
- Ability to prioritise national account managers on relationship and client support.
- Increase ongoing engagement with regular news updates and promotions.
- Utilise database driven procedures ensuring accuracy for calculations.
- Provide a hot line service so Franchisees receive speedy feedback to queries.
- Ongoing Franchisee database hosting and management with email & bank details.
- Full-service management from weekly to quarterly data processing, payment calculations, BACS payments and follow-up remittance advice.
- Payment of goodwill gestures on an ad hoc basis.
- Manage and co-ordinate incentive award schemes through dedicated microsites.
CASE STUDIES
Coca-Cola Europacific Partners
Fulfilment, incentive management & online payments
UNILEVER
Incidence Payment Program
INTERESTED? GET IN TOUCH TODAY
If you would like to discuss your specific needs further, please get in contact. One of your friendly team can scope out your requirements based on key performance drivers.